Do you enjoy answering the same questions from owners every day? Do you find that making regular trips to the bank helps you relax? Or, maybe you simply aren’t worried about reducing expenses, even though the cost of everything has gone up.

Okay, we know that cutting down on inefficiencies and expenses is a big priority for your HOA – which is exactly why you need a website.

Whether you are a resourceful self-managed community, or a property manager who makes client satisfaction a priority, we’ve got 6 compelling arguments supporting the need for an HOA website in 2025.

Table of contents

• 1. Owners want this
• 2. Owners have a right to see HOA documents
• 3. Communities can cut costs associated with print and mailing fees
• 4. Cleaner operations for management or the board
• 5. Reduced workload for the board or management
• 6. Centralize information

1. Owners want this

People do almost everything online. From looking up basic information to booking an overseas vacation, there’s almost nothing you can’t accomplish with internet connection and a phone or computer.

Most (though we recognize, not all) owners want to be able to find notifications, rules, directories and monthly financials online. They want to confirm member meeting dates or submit service requests from the comfort of their homes, when it is convenient for them. They do not want to rush home from work only to stand in a line and wait to speak to someone about something they could have done on their own.

Owners feel more informed and valued when they can access forms and information through an HOA website, which leads to increased satisfaction and trust in the community.

If some of your members express concerns about privacy, you can assure them that developers who work with HOAs know how to create a secure password-protected section that only members can access. This balance supports both transparency and privacy.

And if you aren’t convinced owners will use an HOA website, give it a try first. Even older members can comfortably navigate the web on a tablet or mobile phone. You might be surprised by how quickly the website generates traffic.

2. Owners have a right to see HOA documents

HOAs are non-profits that rely almost exclusively on owner dues to fund operations. As such, they have a right to know how their money is being spent. Furthermore, some states have legislation governing record availability in HOAs.  

Owners can ask to see most records, with a few exceptions. Unfortunately, some communities have experienced a lot of difficulty obtaining them. It has been so problematic that states like Florida have passed legislation requiring associations to post records on a password-protected website so that owners can see them when they need them.

Even where not required by law, a website is often the simplest way to fulfill legal obligations for communication and document access.

3. Communities can cut costs associated with print and mailing fees

Static information like CC&Rs, budgets, phone numbers, and meeting minutes is easy to post to an HOA website. They can be updated as needed, but for the most part, little effort is required to make these important documents accessible to the entire community. Plus, having digital records reduces the need to print out sheets of paper.

But, the cost savings really add up when “dynamic” information is shared digitally. Things like announcements, seasonal reminders, meeting notices, and maintenance instructions can be posted on an HOA website.

Even if half your community is happy to get that information online, you could be reducing print and mailing expenses by thousands of dollars each year.

To ensure preferred communication methods are acknowledged, ask owners to opt in to receiving communications electronically. You can send emails to those owners as well as post on the website to ensure they don’t miss anything important. Those who still prefer paper notices won’t be impacted.  

  

4. Cleaner operations for management or the board

Instead of getting architectural change requests submitted through personal email, over the phone, and informal conversations, or chasing down check payments every month, HOAs can bring all the moving parts together and clean up messy operations.  

Websites are excellent for improving communication within a community, but many, like the ones created by HOA Sites, have additional functionalities.

Online payments, bulk invoicing, and reconciliation can all be completed using the website. You may even start receiving more early payments if owners have more flexibility with choosing payment options.

Build polls or surveys to collect honest feedback and give owners an opportunity to share their ideas or sentiments.

Create digital architectural change request or committee forms and keep paper forms out of the equation. By centralizing documents, payments and requests, management and the board can enjoy more streamlined processes and complete work in less time.  

5. Reduced workload for the board or management

While a website can’t do all of the work on your behalf, many administrative tasks, such as collecting dues, submitting maintenance requests, or distributing documents, can be handled online through the website.

This simple automation reduces work for everyone. Self-serve tools help owners find answers to FAQs on their own, minimizing repetitive inquiries and manual paperwork for the board or management. As a bonus, digital records of transactions and requests help to improve accountability.

With more free time, you can focus on those bigger tasks that you’ve been wanting to address all year long.

6. Centralize information

Instead of answering the same questions over and over again, you can start directing owners to the HOA website. They will return to the site on their own if it is easy to use and provides the information they need. The HOA website ensures that everyone has access to the same, up-to-date information, effectively reducing misunderstandings and confusion.   

Many communities go beyond posting basic information like pool hours and the next member meeting. Consider sharing local news, links to local services or vendors, instructions on how to obtain permits from the city, etc.

A good HOA website caters to the unique needs of the people who live in the community, and a little customization can go a long way.

Conclusion

An HOA website serves as a single, authoritative source of information for community members. Owners can access announcements, meeting notices, governing documents, forms, directories, and more without needing to contact the board or management directly. 

A website keeps owners connected, informed and engaged. Self-serve tools allow them to do more for themselves, which frees up time for the board or management.

Your community can achieve more if it works together. Make your HOA a happier place to live by introducing a website. If you’re not sure where to get started, or want to learn more about setup, pricing or maintenance, get in touch with us!